How do I dispute a platform fee I believe was calculated incorrectly on a completed transaction?
Short answer: Contact the platform's support team with the specific transaction details and your reasoning for why the fee seems incorrect, referencing the platform's stated fee structure — a legitimate platform should have a clear process for reviewing and, if warranted, correcting a genuine fee calculation error, and being specific and well-documented in your dispute helps get it resolved efficiently.
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List Free →Why specificity matters when disputing a fee
A vague complaint that “the fee seems wrong” is harder for support to act on than a specific comparison showing the stated fee structure, what you expected to be charged based on it, and what was actually charged — the more concrete your dispute, the faster it can typically be resolved.
What to reference in your dispute
Point directly to the platform’s published fee schedule or terms, your specific transaction details, and the exact discrepancy you’ve identified between what should have applied and what was actually charged.
What to expect from a legitimate platform’s response
A platform operating in good faith should investigate a specific, well-documented fee dispute and correct any genuine calculation error — if a platform is unresponsive or dismissive of a clearly documented discrepancy, that’s worth factoring into your overall assessment of that platform’s reliability.
How ScrapTrade Makes This Easier
ScrapTrade’s support team handles fee disputes through a clear process referencing the platform’s published fee structure, giving you a straightforward path if a genuine calculation error occurs.
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